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Remote Console IP-KVM

For Root-Server, Housing and Colocation customers we offer an IP-KVM device that will be connected to your server.

Usage

This guidance is limited to the most commonly used IP-KVM model at nine.ch, the Raritan DKX2-101-V2 device.

The officially supported browsers are Firefox and Internet Explorer. Other browsers are not supported and might not work. Some browser plugins and add-ons can also affect the functionality.

How to use the IP-KVM:

  • You will receive an e-mail containing the credentials and the URL of the device
  • Open the URL in your browser and login with the provided credentials
  • Accept all Java messages and pop-ups
  • Click on “Your Server” and then on “Connect”
  • A pop-up window will be opened where you can control your server

Please note, that the access is limited to one user at a time.

Embed an ISO file

In the server console window please open Virtual Media -> Connect CD-ROM / ISO and choose the file you would like to attach.

The ISO file is being attached to the server as a removable device. You can use it to boot the server and install your operating system.

Please note that the BIOS access is password restricted for root servers. If you need to boot your server from the IP-KVM device, please contactsupport@nine.ch.

Troubleshooting

An error message appears instead of “Connect” when clicking on “Your Server”

Make sure that you run the most recent version of Java and accepted all pop-ups. Sometimes, a reload of the page or deactivating browser add-ons could help as well.

The cursor on the server is not matching the cursor on my local computer

Click in the menu bar on “Mouse” and synchronize it. If that does not help, configure the mouse settings according to this manual:
http://support.raritan.com/dominion-kx-ii-101/version-3.6.0/QSG-KX2101V2-v3.6.0-0E-E.pdf

On the second half of the first page you will find the recommended mouse settings for different operating systems.

After applying the settings, the cursor should be synchronized again.
You can also choose another mouse modus (default is “Intelligent”).

Java doesn’t work on my Linux client

When using the IP-KVM there may be problems with the Java console output on Linux. This short manual instructs how you can get it to work.

The Following steps are neccessary:

  • Download and unzip of an up to date Java version and set the path to the unzipped folder: PATH_TO_JAVA_UNZIP_FOLDER=Set_this_to_your_java_directory
  • Symlink the new browser plugin on the new Java version: mkdir -p ~/.mozilla/plugins

cd ~/.mozilla/plugins

if [ -f libnpjp2.so ]; then mv libnpjp2.so libnpjp2.so.old; fi

ln -s $PATH_TO_JAVA_UNZIP_FOLDER/lib/amd64/libnpjp2.so

  • Adjust the Java security settings:

cd $PATH_TO_JAVA_UNZIP_FOLDER/bin
./ControlPanel

  • In Tab Security set the security level to High
  • Afterwards that, insert the IP address of the IP-KVM device in to the whitelist. “Edit Site List” opens a window in which you can click on “Add” and insert the IP address. (please note that there has to be a “https://” in front of the IP address)
  • After these steps you need to restart the browser. Now you can start the KVM console and see an output.

Didn't find what you were looking for?

Contact our support:

+41 44 637 40 40 support@nine.ch